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Customer Experience Strategist

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São Paulo, São Paulo, Brasil beBeeCustomerCentric Tempo inteiro R$90.000 - R$120.000
Job Description

The key objective of this role is to enhance customer satisfaction by delivering an exceptional channel experience. This involves data-driven insights to inform strategic decisions and implement process improvements that foster seamless interactions.

Responsibilities
  • Drive continuous improvement across Reclame Aqui processes, collaborating with front-line support and stakeholders to unlock value and create a positive user experience.
  • Conduct in-depth analysis of qualitative and quantitative data to pinpoint areas for enhancement and develop targeted solutions.
  • Build strong relationships with internal teams (Training, Quality, Sales, Product, Support) to resolve complex customer issues and optimize user engagement.
  • Monitor performance metrics and develop customized action plans to address at-risk customers and ensure their needs are met.
  • Develop proactive strategies to maximize product or service value for customers and drive loyalty.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  • Fluency in English required.
  • At least 3-5 years of relevant experience, including 2+ years dealing directly with Reclame Aqui.
  • Excellent communication and interpersonal skills essential for success.
  • Proficiency in CRM tools such as Salesforce, HubSpot, or Zendesk beneficial.
Benefits
  • Collaborative work environment fostering growth and development.
  • Opportunities for professional advancement and career progression.
  • Competitive compensation package reflecting individual contributions and value added.