
Global Customer Service Expert
1 dia atrás
Raise the bar in your career as a Global Customer Service Expert. Deliver exceptional customer experiences through efficient order management and prompt issue resolution.
As a seasoned professional, you will be responsible for navigating complex customer returns and orders, identifying trends to drive process improvements, and collaborating with specialists to implement best practices.
This role demands strong analytical and communication skills, as well as adaptability in a fast-paced environment. You must be able to navigate multiple business systems efficiently and provide top-notch service to our global customers.
Key Responsibilities- Support customer orders for credits and returns worldwide
- Analyze data to identify trends and escalate to relevant channels
- Collaborate with experts to develop and implement best practices
- Bachelor's Degree in Administration or Industrial Engineering (or equivalent)
- Prior experience with SAP
- Strong analytical and decision-making abilities
- Excellent verbal and written communication skills
- Ability to work collaboratively and provide feedback
- Fluency in English; proficiency in Spanish and Portuguese desired
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