Global Service Delivery Expert

1 dia atrás

São Paulo, São Paulo, Brasil beBeeCybersecurityLeader Tempo inteiro R$180.000 - R$220.000

Job Description:

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We are seeking a seasoned leader to join our team as Director of Technical Customer Support. In this role, you will be responsible for leading a global service team that delivers complex, multi-product services engagements to our largest and most strategic customers.

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  • ","
  • Develop and implement long-term support strategies that align with the company's overall business goals.","
  • Manage a team of experienced support professionals who deliver high-touch services across the Palo Alto Networks security platform.","
  • Collaborate with account teams, engineering, and customer success to create outcomes-based support engagements that drive revenue growth and customer satisfaction.","
","Requirements:","

To be successful in this role, you will need:

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  • ","
  • 10+ years of experience in cybersecurity and technical customer support, preferably in a TAC environment.","
  • 5+ years of senior leadership or managerial experience, including leading large teams, managing projects, and overseeing cybersecurity initiatives.","
  • Customer-facing services delivery experience, preferably in a technology company.","
  • Strong influence and negotiation skills, with the ability to build excellent client relationships.","
  • A 'whatever it takes' attitude and motivation to deliver on organization goals and develop the broader services organization.","
","Benefits:","

As a member of our team, you will enjoy:

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  • ","
  • A competitive salary and benefits package.","
  • The opportunity to work with a dynamic and growing organization.","
  • A collaborative and supportive work environment.","
  • Ongoing training and development opportunities.","
","

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

","Keyword: CybersecurityLeader

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