A Senior Customer Experience Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$8.000 - R$12.000
Customer Experience Expert Role

We are seeking a highly skilled individual to join our team as a Customer Experience Expert.

About the Job

This role is at the heart of our mission, aiming to become a trusted partner and play a vital role throughout the customer journey. As a key member of our team, you will work closely with our Customer Experience and Commercial teams to ensure a seamless and frictionless experience for our customers.

Main Responsibilities
  • Achieve customer experience plans including technical, onboarding, product training, and other areas to achieve customer success objectives.
  • Provide seamless and frictionless customer experiences to create positive brand feedback, advocacy, loyalty, and business growth.
  • Support first-line customer response, troubleshoot and resolve all customer queries following our processes and standards.
  • Gather customer insights through structured and unstructured feedback channels to improve customer satisfaction across product, processes, and people areas.
  • Use customer journey framework and customer relationship management skills to engage and onboard customers in day-to-day pre- and post-sale activities.
Key Requirements
  • 2-5 years of progressive experience working in a customer-facing support role.
  • Bilingual in Portuguese and English is essential.
  • Ability to troubleshoot and resolve issues in a proactive and systematic manner.
  • Diligent with high level of attention to detail and able to resolve complex issues.
  • Critical thinking skills with the ability to analyze and provide insights.
  • Responsiveness and agility to go above and beyond with customers and take extra steps to achieve customer goals, meet challenges, and add ongoing value.
  • Solid knowledge in IT literacy, MS Office, Excel; PowerBI, APIs, SQL (a plus).
  • Effective communication, presentation, and facilitation skills.
  • Team oriented, self-motivated, confident, collaborative, and enthusiastic.
  • 2+ years of automotive, data solutions, and/or digital experience (desirable).

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