Customer Experience Specialist

Há 10 horas

São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$1.500 - R$2.500
Job Title: Customer Experience Specialist

We are seeking a skilled and compassionate Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

About the Role:

This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and has strong interpersonal skills. You will be working in a fast-paced environment where no two days are the same, and you will have the opportunity to make a real impact on our customers' lives.

Key Responsibilities:

  • Respond to Customer Inquiries: Answer customer calls, respond to emails, and resolve customer complaints in a professional and courteous manner.
  • Orient, Explain, and Solve Issues: Provide clear explanations and solutions to customer inquiries, ensuring that customers feel heard and valued.
  • Register Customer Interactions: Document all customer interactions in our internal systems, ensuring accurate and timely recording of customer communications.
  • Deliver Exceptional Customer Experiences: Actively listen to customer needs, empathize with their concerns, and deliver personalized solutions to meet their expectations.

Requirements:

  • Education: High school diploma or equivalent required.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers and colleagues.
  • Problem-Solving Ability: Strong problem-solving skills, with the ability to analyze complex issues and provide creative solutions.
  • Time Management: Ability to work efficiently in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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