Global Customer Experience Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$60.000 - R$85.000

We're looking for a highly skilled and motivated individual to join our team as a Global Customer Experience Specialist. As part of our mission to make money without borders, we strive to provide exceptional customer experiences that exceed expectations.

About the Role

This is an exciting opportunity to work in a fast-paced, ever-changing environment where you'll have the autonomy to meet and exceed performance metrics while delivering great customer experiences. You'll be working with customers from diverse backgrounds, requiring strong verbal and written communication skills, as well as fluency in multiple languages.

Key Responsibilities
  • Provide timely and effective support to customers via various channels, ensuring their needs are met and concerns are addressed.
  • Collaborate with colleagues to resolve complex issues and improve overall customer satisfaction.
  • Develop and maintain knowledge of products and services, staying up-to-date on industry trends and developments.
  • Maintain accurate records and reports, using data to inform decision-making and drive continuous improvement.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Proven track record of success in customer-facing roles, with excellent communication and problem-solving skills.
  • Fluency in English and Portuguese, with the ability to communicate effectively in multiple languages.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Culture fit: passion for delivering exceptional customer experiences, empathy, and a growth mindset.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about making a positive impact, and we're committed to fostering a culture of inclusivity and respect.

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