Empregos atuais relacionados a Customer Experience and Relationship Leader - São Paulo, São Paulo - beBeeDirector
-
Customer Experience Leader
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$180.000 - R$240.000Job OverviewWe're seeking an experienced leader to drive exceptional customer experiences across Latin America. As a Customer Experience Leader, you'll be part of our CX team, responsible for delivering seamless service and building strong relationships with clients.Key Responsibilities:Develop and implement strategies to meet agreed SLAs and KPIs,...
-
Customer Experience Leader
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro US$100.000 - US$120.000Strategic Customer LeadWe are seeking an exceptional leader to drive customer initiatives.Develop actionable insights from research and communicate them to inform business decisions.Apply user-centered design and design thinking principles, using various research methodologies.Conduct end-to-end qualitative research, including recruitment, discussion guide...
-
Customer Experience Leader
1 semana atrás
São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro R$55.000 - R$70.000Leadership OpportunityWe seek a seasoned Team Manager to lead our customer experience team and drive consistent achievement of service levels and customer satisfaction.This is a critical role that requires a highly skilled and proactive leader who can foster a culture of excellence, innovation, and customer-centricity.The successful candidate will be...
-
Exceptional Customer Experience Leader
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$180.000 - R$210.000Job Title:Customer Service ManagerDescription:We are seeking a highly skilled Customer Service Manager to lead our customer service team. The ideal candidate will have experience in managing customer relationships, developing strategies, and implementing best practices to achieve high customer satisfaction.The successful candidate will be responsible for...
-
Customer Relationship Manager
1 semana atrás
São Paulo, São Paulo, Brasil beBeeRelationship Tempo inteiro R$9.000 - R$12.500Job Title: Customer Relationship ManagerWe are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing customer relationships and ensuring exceptional customer service.Key Responsibilities:Build and maintain strong relationships with customersProvide timely and...
-
Strategic Customer Experience Leader
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$150.000 - R$250.000Strategic Customer Experience LeaderThe role of the Strategic Customer Experience Leader is to oversee the Quality Assurance and Learning & Development teams. This will involve ensuring alignment between CX business priorities and the team's strategy, building a culture of continuous improvement, collaboration, and innovation.Key responsibilities include...
-
Senior Customer Relationship Manager
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro R$1.200.000 - R$1.800.000Job OverviewWe are seeking a skilled Account Manager to manage the total customer relationship, drive growth in assigned accounts and maintain executive relationships.Key Responsibilities:Manage the total customer relationship, responsible for revenue, wallet share, customer satisfaction and driving growth in assigned accountsMaintain key executive...
-
Customer Relationship Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...
-
Customer Relationship Strategist
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$90.000 - R$120.000Job Title: Senior CRM ManagerWe are seeking a seasoned CRM professional to develop and execute a comprehensive customer relationship management strategy.Key Responsibilities:Develop and implement campaign strategies based on customer needs and profilesUtilize strong experience in CRM, lifecycle management, or marketing to drive business...
-
Customer Relationship Development Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeBusiness Tempo inteiro R$150.000 - R$180.000Job OpportunityThis role requires a willingness to travel up to 25% of the time, exploring new locations and collaborating with global teams.Key Responsibilities:Work on challenging, customer-focused consulting and implementation projects leveraging current technology.Travel throughout South America for project-based work, developing strong relationships...
Customer Experience and Relationship Leader
3 semanas atrás
We're seeking an innovative leader to drive our Quality Assurance and Learning & Development teams.
This role will oversee operationally embedded teams and central teams responsible for global standardization and innovation, as well as the Critical Channels team which manages high-visibility channels such as social media and ombudsman channels.
About the JobThe CX & Relationship Director will be accountable for driving performance in the International Business Group, ensuring alignment with global standards, and identifying opportunities for innovation to elevate the customer experience and overall satisfaction.
Your Responsibilities- Lead QA and L&D teams in operational and central functions.
- Ensure alignment between CX business priorities and team strategy.
- Develop a culture of continuous improvement, collaboration, and innovation.
- Oversee L&D and QA operations to ensure compliance with performance standards and policies.
- Drive adoption of new technologies and methodologies to enhance efficiency and accuracy.
- Define QA strategy to inform CX teams on process improvements and drive development.
- Define L&D strategy to uphold global standards while adapting to regional needs.
- Define Critical Channels strategy to ensure timely engagement and manage risks.
- Foster data-driven decision-making by integrating analytics into functional areas.
- A proven track record of leadership in CX, QA, L&D, or related roles, with 8+ years of experience.
- Experience managing multi-country teams in a global operations environment.
- A strong understanding of QA frameworks, training methodologies, and operational KPIs.
- Proven project management skills with ability to lead large-scale initiatives.
- A strong analytical mindset and experience using data to drive decision-making.
