Customer Experience Leader

Há 6 horas

São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$180.000 - R$240.000
Job Overview

We're seeking an experienced leader to drive exceptional customer experiences across Latin America. As a Customer Experience Leader, you'll be part of our CX team, responsible for delivering seamless service and building strong relationships with clients.


Key Responsibilities:
  • Develop and implement strategies to meet agreed SLAs and KPIs, monitoring performance and addressing issues promptly.
  • Serve as the primary point of contact for clients, understanding their needs and expectations, and fostering credibility through regular communication.
  • Collaborate with internal teams to ensure efficient service delivery and resource allocation.
  • Oversee incident and problem management, analyzing root causes and implementing preventive measures to minimize downtime.
  • IDentify opportunities for continuous improvement, implementing best practices and process enhancements to optimize operations.

Requirements:
  • Minimum 8 years' experience in field services and 5 years' leadership or supervisory experience.
  • Demonstrated sense of responsibility, excellent time management skills, and ability to thrive under pressure.
  • Advanced English language proficiency.
  • Strong ability to build business relationships with key stakeholders.
  • Resilient and adaptable in dynamic environments.

What You'll Get:

This role offers a unique opportunity to grow professionally, develop your expertise, and make a meaningful impact on customers' lives. You'll have the chance to work with a talented team, driving innovation and excellence in customer experience.

We're committed to creating a culture that values diversity, equity, and inclusion. Our goal is to attract, retain, and develop top talent from diverse backgrounds, perspectives, and experiences.

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