Customer Experience Leader
Há 3 dias
About Our Team
We are seeking an experienced professional with technical expertise, client-centric mindset, adaptability, and proven track record in operations to lead our customer success strategy.
As a trusted partner for our product portfolio (OTT, SaaS), you will ensure added value experience to clients worldwide throughout critical stages of the customer lifecycle.
- Develop and implement best practices for customer success.
- Create, maintain, and update documentation for customer success processes, procedures, and programs.
- Ensure accurate, efficient, and effective execution of customer success initiatives.
- Manage assigned customer accounts, oversee new product adoption, and implement strategies to reduce churn while increasing customer lifetime value.
- Work closely with the sales team to ensure timely renewals and identify opportunities for account expansion.
- Monitor customer usage patterns and proactively recommend additional products or services that align with their needs and goals.
Requirements
- 5+ years of experience in CSM & CS Ops.
- Proven experience in managing multiple projects simultaneously for diverse target markets.
- Strong skills in communication, strategic planning, and project management.
- A data-driven mindset, with proven experience analyzing data across the entire customer lifecycle.
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