Customer Experience Leader

Global Customer Experience LeaderWe are seeking a seasoned professional to lead our Customer Experience team. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through strategic planning, process improvement, and team development.

Job DescriptionAs a seasoned leader in customer service, you will provide strategic direction and oversight to a team dedicated to delivering exceptional customer experiences. Your mission is to ensure that customers receive top-notch support by setting clear expectations, empowering team members, and fostering a culture of continuous improvement.Key...

Join our team as a Customer Service SupervisorAbout Us:We strive to create an awesome work environment with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.Our goal is to take care of you, encourage you to learn and grow, and give you...

Customer Experience DirectorWe are seeking a seasoned leader to drive our customer experience service operations. This role will oversee quality assurance and learning & development teams, ensuring alignment with global standards.Lead QA and L&D teams operationally and centrally.Align business priorities with team strategy.Foster collaboration, innovation,...

You are key in building and promoting successful partnerships with colleagues, designing customer experiences that foster loyalty. You play a pivotal role in our success. Your contributions make a significant difference.Your RoleThe Commercial Excellence Specialist will provide critical support to Key Account Managers (KAMs) on customer attendance and handle...

Are you a results-driven professional with exceptional leadership skills? We are seeking an experienced Service Manager to lead our teams and deliver high-quality customer experiences.About the RoleWe are looking for a seasoned Service Manager who can orchestrate end-to-end services, manage multiple projects, and provide guidance to teams. The ideal...

Job DescriptionWe are seeking a Senior Customer Experience and Relationship Leader to join our team. This role will lead the Quality Assurance (QA) and Learning & Development (L&D) teams, overseeing both operationally embedded teams and central teams responsible for global standardization and innovation.The ideal candidate will have 8+ years of experience in...

Drive Customer Returns ExcellenceShape the future of customer returns by leading a high-impact team. The successful candidate will own and evolve customer return processes, driving long-term vision and continuous improvement.Key Responsibilities:Lead Amazon's returns experience transformationOwn and evolve Amazon's returns experience programsDrive cost...

Johnson & Johnson is currently recruiting a Americas Customer Experience & BPO Leader (New Consumer Health Company) to support the Consumer Health Business.The position may be located in Raritan, NJ; Skillman, NJ; New Brunswick,NJ; or São Paulo, Brazil.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for...

Customer Support Team Lead Job DescriptionThis role oversees the Business Customer Support Team, fostering high-quality customer experiences through efficient processes and effective leadership.The team serves as the primary point of contact for customers and plays a significant part in shaping the company's reputation. Each interaction must be handled with...