
Senior Customer Experience and Relationship Leader
Há 4 dias
We are seeking a Senior Customer Experience and Relationship Leader to join our team. This role will lead the Quality Assurance (QA) and Learning & Development (L&D) teams, overseeing both operationally embedded teams and central teams responsible for global standardization and innovation.
The ideal candidate will have 8+ years of experience in CX, QA, L&D, or related leadership roles, with a proven track record of managing multi-country teams in a global operations environment.
This leader will be responsible for driving performance in the whole International Business Group, ensuring alignment with global standards, and identifying opportunities for innovation to continuously elevate the CSR experience and overall customer satisfaction.
The successful candidate will have strong analytical skills, experience using data to drive decision-making, and the ability to foster a culture of continuous improvement, collaboration, and innovation.
Requirements- Fluent in English (written and verbal)
- 8+ years of experience in CX, QA, L&D, or related leadership roles
- Proven experience managing multi-country teams in a global operations environment
- Strong understanding of QA frameworks, training methodologies, and operational KPIs
- Proven project management skills with the ability to lead large-scale initiatives
- Strong analytical mindset and experience using data to drive decision-making
We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and valued. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We believe that success is a team effort, and we work collaboratively to achieve our goals. We also prioritize work-life balance, offering flexible scheduling and remote work options whenever possible.
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