Customer Experience Leader
Há 3 dias
Are you a results-driven professional with exceptional leadership skills? We are seeking an experienced Service Manager to lead our teams and deliver high-quality customer experiences.
About the RoleWe are looking for a seasoned Service Manager who can orchestrate end-to-end services, manage multiple projects, and provide guidance to teams. The ideal candidate will have a strong understanding of IT service management frameworks, agile methodologies, and customer-centric approaches.
Key Responsibilities- Service Delivery: Lead the delivery of services within a Service Desk backlog to meet customer expectations.
- Customer Relationship Management: Build strong relationships with customers, understand their needs, and prioritize tasks accordingly.
- Team Management: Oversee team operations, capacity planning, and business backlog management.
- Process Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction.
To be successful in this role, you will need:
- Degree in Information Systems or related field;
- 3+ years of experience in IT service management;
- Proven track record of leading teams and delivering results;
- Strong understanding of ITIL and agile methodologies;
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment and adapt to change.
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
About UsWe are a dynamic and innovative organization dedicated to delivering exceptional customer experiences. Our team is passionate about what we do, and we are committed to making a positive impact.
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