Customer Experience Optimization Manager

1 dia atrás

São Paulo, São Paulo, Brasil beBeeOptimization Tempo inteiro R$120.000 - R$180.000

We are seeking a strategic leader to oversee the optimization of customer returns, focusing on convenience, trust, and speed.

About the Role

This position requires someone to define and execute returns experience strategies, drive product innovation, and improve processes to enhance customer satisfaction.

Key Responsibilities:
  • Develop and implement a comprehensive returns strategy
  • Drive continuous process improvements
  • Manage Net Concessions and Returns Cost (NCRC) program profitability
  • Lead a high-performing team of professionals, fostering growth and development
  • Ensure seamless execution of returns across all channels
About the Team

We are part of an organization innovating to make returns as effortless as our ordering process. Our dynamic team drives innovation in returns solutions, serving millions of customers daily. We combine customer obsession with data-driven decision-making to revolutionize the returns experience while managing the NCRC P&L.

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