Senior Customer Experience Manager

Há 6 dias


São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$360.000 - R$480.000

Lead customer returns and cost optimization initiatives.

You will shape the future of customer experience while driving concessions and returns profitability, leading a high-impact team. Your responsibilities include:

  1. Drive strategic initiatives to optimize customer returns and concessions, with a focus on process improvements and cost savings.
  2. Lead a high-performing team of customer experience professionals, providing guidance and development opportunities to enhance individual and team performance.
  3. Collaborate with cross-functional teams to align customer returns strategies with business objectives, ensuring seamless execution and effective communication.
  4. Analyze data and metrics to inform decision-making and drive continuous improvement in customer returns processes.

This role offers a unique opportunity to make a meaningful impact on customer satisfaction and business results, with a dynamic work environment that fosters growth, innovation, and teamwork.



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