Customer Relationship Manager

3 semanas atrás


São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at />// Function:
Customer ManagementJob Sub Function:
Non-Technical Customer ServiceJob Category:
ProfessionalAll Job Posting Locations:
São Paulo, BrazilJob Description:
We are seeking a dedicated and customer-focused Engagement Manager to support customers post-implementation and ensure long-term success. This role is responsible for facilitating platform adoption, managing customer relationships, and enabling teams to achieve their goals. Ideal candidates will have experience in clinical settings, strong communication skills, and a passion for delivering value to healthcare customers.Key Responsibilities:
Customer Relationship Management:
Serve as the main point of contact for assigned accounts;
build trusted relationships with both clinical and administrative users.Adoption & Enablement:
Support implementation efforts, train users, and drive adoption through ongoing education and workflow integration.Issue Resolution:
Manage day-to-day customer inquiries and collaborate internally to address challenges quickly and effectively.

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