Senior Business Relationship Manager

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$90.000 - R$120.000
Strategic Customer Manager Opportunity

We are seeking a dynamic and customer-centric Strategic Customer Manager to oversee a portfolio of key accounts, working across multiple commodity markets to deliver exceptional customer experiences.

The ideal candidate will have experience managing large client relationships, building strong connections with senior stakeholders, and providing outstanding service. A flexible mindset, innovative thinking, and solid business acumen are essential for success in this role.

Key responsibilities include:

  • Building and maintaining long-term relationships with strategic accounts, acting as a trusted advisor to understand their needs and deliver value.
  • Supporting business growth by identifying opportunities for upselling and cross-selling in collaboration with the Account Manager.
  • Visiting key customers to establish goals and build relationships with stakeholders.
  • Acting as a trusted advisor by understanding their markets and delivering relevant insights.

Requirements:

  • Minimum of 2 years experience as a Customer Success Manager in a product-focused SaaS environment.
  • Customer-centric approach with proactive self-organization skills.
  • Understanding of CRM systems, preferably Salesforce.
  • Experience in commodities or related fields is advantageous.
  • Strong relationship-building skills, curiosity, empathy, and high emotional intelligence.
  • Technical proficiency, especially in Excel; knowledge of APIs is beneficial.
  • Strategic mindset focused on customer success metrics like retention and NPS.

Our company values prioritize customer satisfaction, teamwork, and innovation. If you are a results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.

This role offers a hybrid work arrangement, allowing flexibility and balance between remote work and in-person collaboration. The position is available in specific states, supporting our commitment to diverse and inclusive communities.

For more information about our company and this opportunity, please refer to the detailed job description below.

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