Customer Relationship Manager

Há 9 horas

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$80.000 - R$120.000
Job Overview

This role is focused on delivering exceptional customer support by fostering long-term relationships with clients and ensuring the renewal of service contracts.

  • Main Responsibilities:
  • Foster strong, ongoing relationships with existing customers to guarantee the continuation of our Service agreements.
  • Develop a unified approach to customer relationship management in line with the Area Supervisor's objectives.
  • Collaborate closely with the commercial department to negotiate new Service Contracts, amendments, and service quotes.
  • Provide timely responses to contractual inquiries from Customers, Sales Department, and Area Supervisors.
  • Resolve technical issues efficiently through proactive communication, regular meetings, and close collaboration with the Product Support Team.
  • Ensure accurate information in SAP and Salesforce related to the Contract.
  • Regularly monitor contract availability and engage with customers regarding production periods.
  • Deliver Monthly Reports to customers.
  • Present project monthly reports to stakeholders.

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