Customer Relationship Manager

Há 4 dias

São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro R$80.000 - R$120.000 por ano


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Job Description

Key Responsibilities
  • Customer Relationship Management: Serve as the main point of contact for assigned accounts; build trusted relationships with both clinical and administrative users.
  • Adoption & Enablement: Support implementation efforts, train users, and drive adoption through ongoing education and workflow integration.
  • Issue Resolution: Manage day-to-day customer inquiries and collaborate internally to address challenges quickly and effectively.
  • Account Monitoring: Track customer engagement and satisfaction metrics; identify risks and opportunities for deeper adoption.
  • Feedback Loop: Gather input from customers and work with internal teams to continuously improve the product and customer experience.
  • Success Planning: Develop tailored engagement plans to help customers meet defined success outcomes.
  • Documentation: Maintain detailed records of all interactions, risks, and action items in internal systems.
  • Value Storytelling: Assist in developing success stories and case studies that highlight customer outcomes.

Qualifications
  • 5+ years in customer success, account management, or clinical enablement roles, preferably in healthcare or digital health.
  • Familiarity with hospital or clinical workflows and the ability to navigate complex stakeholder environments.
  • Exceptional communication and interpersonal skills.
  • Organized, proactive, and comfortable managing multiple priorities.
  • Familiarity with the product lifecycle from conception to launch as well as product management tools and methodologies (e.g. Agile, Scrum)
  • Familiarity with software development processes and tools. Has a basic knowledge of network connectivity and hardware. Basic knowledge of UX/UI principles to collaborate effectively with design teams.
  • Willingness to travel up to 15%.

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