Customer Experience Leader
Há 5 dias
We are seeking an exceptional leader to drive customer initiatives.
- Develop actionable insights from research and communicate them to inform business decisions.
- Apply user-centered design and design thinking principles, using various research methodologies.
- Conduct end-to-end qualitative research, including recruitment, discussion guide development, and analysis.
- Validate qualitative insights through quantitative research.
- Identify future development trends locally, regionally, nationally, or globally.
The ideal candidate will be a strategic thinker enthusiastic about exploring the human-technology relationship. They will have experience running research projects, excellent client management skills, and the ability to build strong relationships.
Responsibilities:- Collaborate with brand and design teams to establish a foundation for a customer-centric organization.
- Shape research and strategy propositions for clients.
- Educate and support global teams to foster a customer-focused culture.
- Define best practices and research frameworks across the solutions lifecycle.
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