Customer Experience Champion

Há 16 horas

São Paulo, São Paulo, Brasil beBeeRenewal Tempo inteiro R$90.000 - R$120.000

**Job Opportunity:** Customer Renewals Manager


The role of the Customer Renewals Manager is a key position within our organization, responsible for managing a portfolio of customers who have implemented our technology solutions. The primary goal is to increase product usage and overall adoption by working closely with internal business units and directly interacting with customers.


Responsibilities:
  1. Monitor and track subscription and contract renewal dates.
  2. Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and objectives.
  3. Collaborate with the legal team for contract negotiations and agreements.
  4. Manage all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, follow-up on late payments.
  5. Continuously improve negotiation and customer relationship management skills.
  6. Create and maintain accurate renewal forecasts to help the company plan its revenue goals.
  7. Negotiate renewal terms and pricing.
  8. Develop engagement strategies to inform customers about product updates, enhancements, and best practices.
  9. Implement strategies to defend against customer churn rates.
  10. Stay up-to-date with industry trends, best practices, and SaaS product knowledge.

Qualifications:
  • Up to 3 years of experience working with customers.
  • Fluent English is a must (any additional language is a plus).
  • Client-focused attitude – a customer advocate.
  • Excellent communication skills, both orally and written are a must.
  • Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus.
  • Self-starter with an ability to identify areas for improvement.
  • Must possess an enthusiastic personality and foster a positive work environment.
  • Strong analytical skills.

Additional Information:

The recruitment process includes online assessments as a first step (English, logic, business) – please check also your spam folder.

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