
Customer Experience Assistant I
4 semanas atrás
**Responsibilities**:
- Assist customers with technical problems and account inquiries.
- Resolve escalated customer issues in a timely and effective manner.
- Create and maintain customer records and documents.
- Identify opportunities for improvement in the customer experience.
- Collaborate with cross-functional teams to ensure a seamless customer journey.
- Stay up-to-date with the latest product features and enhancements.
**Requirements**:
- Excellent communication skills in Portuguese and English, both oral and written.
- 1-2 years of customer service experience in a fast-paced environment.
- Experience handling customer complaints and resolving customer issues.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Flexibility to work evening and weekend shifts.
- Familiarity with mobile apps and technology.
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