Junior IT Project Manager Intern

1 semana atrás

São Leopoldo, Rio Grande do Sul, Brasil beBeeOpportunity Tempo inteiro R$54.421 - R$83.241
Global Internship Experience

We strive to create a workplace that fosters collaboration and innovation, enabling individuals to find purpose in their careers.

The SAP internship program provides university students with opportunities to contribute to real-world projects and gain valuable experience in product support, software development, DEV OPS, or Quality Assurance.

Job Responsibilities
  • Manage concurrent incidents in a ticketing system.
  • Adhere to KPIs, especially responsiveness SLAs and productivity goals.
  • Report errors and code defects to development organizations; collaborate to prioritize fixes and validate solutions.
  • Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
  • Collaborate with global support engineers across the product area to drive positive customer outcomes.
  • Drive creation of knowledge in component area of expertise and drive proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.
  • Maintain good collaboration with other support teams to drive a smooth experience for customers.
Requirements
  • Take initiative, persevere, and stay curious.
  • Like to work on meaningful innovative projects and are energized by lifelong learning.
  • Focus preferable in Information Technology/Computer Science area and experience in product Support, Software Development, DEV OPS, or Quality Assurance.
  • Good verbal and written communication skills in English.
  • Knowledge at one or more of the following: SQL, JSON, JAVA, Javascript.
  • Succesfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds.
  • Exceptional written and oral communication skills; ability to listen and work with customers in real-time.
  • Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction.
  • Proven ability to manage multiple tasks or projects with changing priorities.
  • Thrives in a fast-paced environment and ability to work cross-culturally.
Benefits
  • Culture of Collaboration.
  • Gain Visibility.
  • Meaningful Work.

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