Highly Skilled SaaS Resilience Specialist Wanted

1 semana atrás


São Paulo, São Paulo, Brasil beBeeSustainability Tempo inteiro US$90.000 - US$120.000
SaaS Resilience Specialist Role

We are seeking a highly skilled SaaS Resilience Specialist to join our team. As a key member of our technology team, you will be responsible for ensuring the reliability and resilience of our SaaS products.

Key Responsibilities:
  1. Strategic Planning and Service Design
  • Develop and implement comprehensive service resilience strategies for all SaaS products.
  • Design and maintain disaster recovery and business continuity plans.
  • Conduct regular risk assessments and impact analyses to identify vulnerabilities and mitigate risks.
Production Environment Oversight
  • Take ownership and responsibility for the production environment, including cloud and on-premise infrastructure.
  • Monitor production environments in collaboration with the VP of Development.
  • Work with the VP of Security to ensure the security of the production environment.
Team Development and Improvement
  • Build and lead a high-performing resilience team, continuously improving its quality.
  • Train and enhance the skills of technical support teams, including preparing training materials.
  • Provide feedback to teams on problem detection and troubleshooting steps (logging, monitoring, health checks).
Service Monitoring and Incident Response
  • Establish and manage robust monitoring systems to detect and respond to service disruptions promptly.
  • Lead incident response efforts, including root cause analysis, resolution, and post-incident reviews.
  • Develop and maintain incident response playbooks and procedures.
Infrastructure and Performance Enhancement
  • Collaborate with IT and engineering teams to design resilient infrastructure and applications.
  • Implement redundancy, failover, and load balancing strategies to ensure high availability.
  • Continuously monitor and optimize system performance, capacity, and scalability.
Collaboration and Communication
  • Assist product and development teams with analysis when necessary.
  • Analyze large-scale bugs and issues to improve overall system reliability.

This role requires a strong understanding of service resilience principles and experience in designing and implementing robust infrastructure solutions. If you have a passion for delivering innovative solutions and driving digital engagement, we encourage you to apply.

Benefits and Opportunities:
  • A competitive compensation package.
  • Ongoing training and professional development opportunities.
  • The chance to work on challenging projects and contribute to the growth of our company.
About Us:

We are a leading SaaS company that drives digital engagement and enhances customer experiences. Our team is passionate about delivering innovative solutions and making a lasting impact in the industry.


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