Marketing CRM Senior Manager

Há 22 horas


São Paulo, São Paulo, Brasil Rappi Tempo inteiro
Rappi CRM Manager Job Description

We are seeking a highly skilled CRM Manager to join our team at Rappi. As a CRM Manager, you will play a critical role in driving customer loyalty and engagement through targeted digital strategies.

Key Responsibilities:
  • Develop and implement CRM strategies to engage and retain customers through personalized communications.
  • Analyze customer data and behavior patterns to identify audience segments and growth opportunities.
  • Design and execute multi-channel campaigns (email, SMS, push notifications, etc.) to target specific customer groups based on lifecycle stages, purchase behavior, and preferences.
  • Collaborate with cross-functional teams (marketing, product, data) to create tailored offers and benefits that add value to the customer journey.
  • Monitor and report on campaign performance, making data-driven recommendations to optimize engagement and conversion rates.
  • Stay updated on CRM trends and best practices to drive continuous improvement.
Key Qualifications:
  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience (5+ years) in CRM management, preferably in e-commerce, retail, or tech startups.
  • Expertise in audience segmentation, data analysis, and personalized marketing.
  • Strong knowledge of CRM tools and platforms (Salesforce, HubSpot, Klaviyo, etc.).
  • Ability to work in a fast-paced, dynamic startup environment.
  • Excellent communication and project management skills.
  • Results-driven with a focus on customer experience and retention.
  • Experience with A/B testing and campaign optimization.

Rappi is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.



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