CRM Senior Manager

Há 3 dias

São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro
About the Role

We are seeking a highly skilled CRM Senior Manager to join our team at Kaizen Gaming. As a key member of our organization, you will be responsible for developing and executing a comprehensive CRM strategy that drives engagement and retention across multiple channels.

Key Responsibilities
  1. Develop a data-driven CRM strategy for the local market in collaboration with the HQ team, taking into account local compliance, market conditions, and competition.
  2. Take ownership of the CRM plan and ensure its successful execution.
  3. Plan and develop local, personalized, and targeted campaigns using relevant customer channels such as onsite messaging, email, messaging, and social media.
  4. Liaise with the CRM Strategy Team in HQ for fine-tuning of automated lifecycle journeys and keeping stakeholders updated on market insights, competition intelligence, and best practices.
  5. Ensure campaign execution and delivery are completed as per plan, and all relevant stakeholders are aware of the volumes, performance, and outcomes.
  6. Deploy the bonus budget profitably through robust planning, execution, and analysis.
  7. Analyze historical revenue performance and forecast future program performance.
  8. Initiate and manage the development process of creatives, from brief to delivery, with a laser focus on customer insight and deliver customer engagement and response.
  9. Lead ongoing segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns.
  10. Identify customer touchpoints and ensure that the right actions and communications are implemented.
  11. Keep abreast of advertising standards and consumer protection laws and standards in the local market.
  12. Follow and report on competitor activity within the local market.
  13. Regularly report to senior stakeholders on the success of campaigns, demonstrating a deep understanding of customer motivation.
Requirements
  1. Strong experience in CRM, lifecycle management, or marketing, preferably in a technology company.
  2. Proven track record of developing and implementing a campaign strategy based on an understanding of customer needs and customer profile.
  3. Well-versed in extracting customer insight from data.
  4. Great organization, planning, and prioritization skills, with strong attention to detail.
  5. Solid experience in implementing, driving, and managing complex multi-channel campaigns.
  6. Professional experience in operating CRM tools (Adobe Campaign or Salesforce CRM, for example). Optimove tool will be considered a plus.
  7. Exceptional stakeholder management and collaboration skills.
  8. Excellent command of the English language.
About Kaizen Gaming

Kaizen Gaming is a leading GameTech company operating in 17 markets with 2 brands (Betano & Stoiximan). We are a diverse team of over 2,500 Kaizeners from 40+ nationalities spreading across 3 continents. Our team is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.

We offer a competitive pay and bonus scheme, private health insurance for you and your family, monthly meal allowance, developmental 360° feedback framework, and unlimited access to Udemy & continuous training.

  • Crm Senior Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    About Kaizen GamingWe are Kaizen Gaming, a leading GameTech company operating in 17 markets with 2 brands (Betano & Stoiximan).Our mission is to provide the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of over 2,500 Kaizeners, from 40+ nationalities, spread across 3 continents.Our team is proud to be...

  • Analista de CRM Sênior

    Há 4 dias

    São Paulo, São Paulo, Brasil Grupo CRM Tempo inteiro

    Descrição do CargoBuscamos um profissional experiente em CRM para atuar como Analista de CRM Sênior no Grupo CRM. O candidato ideal terá experiência em programas de fidelidade e segmentação de clientes, além de conhecimento em automação de marketing e análise de dados.ResponsabilidadesConduzir a estratégia dos programas de fidelidade do Grupo...

  • Analista de CRM Sênior

    Há 3 dias

    São Paulo, São Paulo, Brasil Grupo Crm Tempo inteiro

    Descrição do CargoBuscamos um profissional experiente e motivado para se juntar à nossa equipe de CRM como Analista de CRM Sênior. Nesta função, você será responsável por conduzir a estratégia dos programas de fidelidade do Grupo CRM, com foco na alavancagem das vendas na companhia através da estratégia de Loyalty.ResponsabilidadesGestão dos...

  • CRM Senior Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    About the RoleWe are Kaizen Gaming, a leading GameTech company operating in 17 markets with 2 brands (Betano & Stoiximan). Our mission is to provide the best experience to our millions of customers through cutting-edge technology. As a diverse team of over 2,500 Kaizeners from 40+ nationalities, we're proud to be among the Best Workplaces in Europe and...

  • Analista de CRM Sênior

    Há 2 dias

    São Paulo, São Paulo, Brasil Grupo Crm Tempo inteiro

    Descrição do CargoBuscamos um profissional proativo e dinâmico para atuar como Analista de CRM Sênior no Grupo CRM. O candidato ideal terá experiência em programas de fidelidade e segmentação de clientes, além de conhecimento em automação de marketing e análise de dados.ResponsabilidadesConduzir a estratégia dos programas de fidelidade do Grupo...

  • Crm And Loyalty Senior Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil dunnhumby Tempo inteiro

    About Dunnhumbydunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We help companies make informed decisions by providing them with actionable insights and recommendations based on our expertise in customer data science.Job DescriptionWe are seeking a Senior...

  • CRM Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    {"title": "CRM Manager", "description": "Key ResponsibilitiesWe are seeking a skilled CRM Manager to join our team and drive performance across our websites and online marketing campaigns.As a CRM Manager, you will be responsible for developing and implementing a retention strategy that improves engagement and loyalty from our guests.You will work closely...

  • Marketing CRM Senior Manager

    Há 24 horas

    São Paulo, São Paulo, Brasil Rappi Tempo inteiro

    Rappi CRM Manager Job DescriptionWe are seeking a highly skilled CRM Manager to join our team at Rappi. As a CRM Manager, you will play a critical role in driving customer loyalty and engagement through targeted digital strategies.Key Responsibilities:Develop and implement CRM strategies to engage and retain customers through personalized...

  • Consultor de CRM

    Há 2 dias

    São Paulo, São Paulo, Brasil Crm Services Tempo inteiro

    A Crm Services é uma empresa líder em soluções de gestão de softwares e plataformas de gestão no Brasil. Estamos procurando por profissionais motivados e descolados para se juntar a nossa equipe.**Responsabilidades e Atribuições**- Realizar atividades essenciais como parametrização, simulação e testes funcionais para garantir a implantação e...

  • Analista de CRM Sênior

    4 semanas atrás

    São Paulo, São Paulo, Brasil Housi Tempo inteiro

    {"h1": "Seja um dos nossos Analistas de CRM Sênior!", "p": "A Housi é uma proptech que mais cresce no Brasil, e estamos procurando por profissionais talentosos para se juntarem à nossa equipe. Como Analista de CRM Sênior, você terá a oportunidade de trabalhar em um ambiente inovador e dinâmico, onde a tecnologia e a inovação são fundamentais para o...

  • Senior Retail Manager

    Há 5 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Senior Retail ManagerAmazon Brazil is seeking a seasoned Senior Retail Manager to drive business growth and excellence in the Retail team. Key responsibilities include:Developing and executing strategies to improve product category salesCollaborating with vendors to negotiate terms and drive business improvementsAnalyzing business data to inform...

  • Analista de CRM Sênior

    Há 3 dias

    São Paulo, São Paulo, Brasil Housi Tempo inteiro

    Desenvolva sua carreira como Analista de CRM Sênior na HousiA Housi é uma proptech que mais cresce no Brasil, e estamos procurando por um profissional talentoso para se juntar à nossa equipe como Analista de CRM Sênior.ResponsabilidadesRealizar estudos de mercado e concorrência para entender o comportamento de clientes e segmentar o...

  • Analista de CRM Sênior

    4 semanas atrás

    São Paulo, São Paulo, Brasil Bourbon Hospitalidade Tempo inteiro

    Desenvolvedor de Estratégias de Relacionamento com ClientesA Bourbon Hospitalidade está procurando por um profissional experiente para ocupar o cargo de Analista de CRM Sênior. Nesta função, você será responsável por desenvolver e implementar estratégias de relacionamento com clientes que maximizem a satisfação dos clientes, melhorem a retenção...

  • Senior Enterprise Sales Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Senior Sales Manager for Enterprise Cross-IndustryAs a Senior Sales Manager for Enterprise Cross-Industry, you will lead a high-performing team of Account Managers to drive the adoption and usage of AWS services across industries. Collaborate with partners to accelerate customer success and leverage your technical understanding to drive business growth.Key...

  • Senior Account Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil ProfitlogiQ Brasil Tempo inteiro

    Senior Account ManagerThis is a full-time role for a Senior Account Manager at ProfitlogiQ Brasil. The Senior Account Manager will be responsible for maintaining and expanding relationships with key clients, understanding client needs and objectives, coordinating with internal teams to meet client expectations, and ensuring customer satisfaction.Key...

  • Analista CRM Senior

    Há 1 mês

    São Paulo, São Paulo, Brasil GRUPO CARRERA Tempo inteiro

    {"title": "Vaga de Analista CRM Senior no Grupos Carrera", "content": "Descrição da VagaO Grupos Carrera está procurando por um Analista CRM Senior para se juntar à nossa equipe de marketing. Nesta posição, você terá a oportunidade de trabalhar em projetos de relacionamento com clientes e desenvolver estratégias de marketing para atender às...

  • Senior System Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Transform Your Career at Tata Consultancy ServicesWe are a leading IT Services company that offers a culture of unlimited learning and opportunities for growth. Our collaborative environment allows you to expand your ideas and contribute to our success.Why Choose Tata Consultancy Services?Unlimited learning opportunitiesCollaborative environmentOpportunities...

  • Gerente de Vendas Senior

    4 semanas atrás

    São Paulo, São Paulo, Brasil Senior Sistemas Tempo inteiro

    Executivo de Vendas Senior - São Paulo, Brasil - Senior SistemasEstamos procurando por um profissional apaixonado por vendas, com habilidades para cultivar relacionamentos sólidos e eficazes, enquanto entrega valor tangível aos nossos clientes. Sua missão será atuar com base de clientes e realizar vendas estratégicas que impulsionem o crescimento da...

  • Senior Cost Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Turner & Townsend Tempo inteiro

    Job Title: Senior Cost ManagerJob Summary:We are seeking an experienced Senior Cost Manager to join our team at Turner & Townsend. As a Senior Cost Manager, you will be responsible for delivering high-quality cost management services to our clients. You will work closely with our project teams to ensure that costs are accurately estimated, controlled, and...

  • Senior Manager CRM and Loyalty

    1 semana atrás

    São Paulo, São Paulo, Brasil Engineeringuk Tempo inteiro

    About the RoleWe are seeking a talented Senior Manager CRM and Loyalty to join our team. As a key member of our organization, you will be responsible for leading the delivery of consulting projects for priority clients, ensuring excellent standards based on global best practices.Key ResponsibilitiesLead delivery of consulting projects for priority clients,...