Delivery Operations Manager

1 semana atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeTelecommunications Tempo inteiro R$360.000 - R$480.000

**Job Overview:**

 

This role is accountable for the timely delivery of all service orders in the assigned local country/ies.

Meet or exceed the targets set by management with regards to customer satisfaction, TDD/CDD (target/committed delivery date), and LTC (lead time to connect).

The successful candidate will be responsible for order management from receipt of valid service requests through to local handover as per predefined milestones.

They will perform order validation on assigned orders with the local customer and help define/revise target delivery dates based on the local customer's needs/availability.

The ideal candidate should have excellent organizational and planning skills, a detail-oriented approach, and strong communication and decision-making abilities.

 

**Key Responsibilities:**

  • Accountable for ordering and management of all local loop requests
  • Perform proactive order management to ensure the target delivery date is met on all orders
  • Ensure sales/provisioning databases are accurately updated at all times
  • Assess circuit orders optimizing resources and cost
  • Manage port allocation process based
  • Lead testing of circuit deliveries until circuits are fully operational
  • Be the single point of contact for the local customer, providing status and progress reports
  • Request and analyze site surveys when applicable
  • Be the main point of contact for the field engineer during installation phase
  • Assist with acceptance tests when applicable

 

**Requirements:**

 

**Essential Skills & Qualifications:

 

Sound understanding of telecommunications, messaging, hosting, and security protocols and technologies

Sound understanding of circuits, hardware, and associated hosting, security, and messaging and the network - network components

Good understanding of the service delivery processes and organization

Good understanding of all Orange services

Good understanding of CIM tools such as SESAM, OPAS, GPM, FILEADE etc. preferred

Fluent in English and Spanish

Degree/equivalent in telecommunications field, preferred

Solid experience in the specified local telecommunications area

Customer service and telecommunications experience highly desirable

 

**Benefits:**

 

Comprehensive benefit program featuring medical plan, dental plan, life insurance, meal allowance, transportation allowance, bonus plan, gym pass, daycare, private pension fund, birthday gift, give a day get a day, maternity leave, paternity leave, employee solutions, shiatsu, labor gymnastic, teleworking reimbursement, flexibility, friendly and caring environment, global work environment

 

**Contract Type:** CDI

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