Bilingual Operations Manager

4 semanas atrás


São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro
Operations Supervisor - Customer Service

We are seeking an experienced Operations Supervisor to join our team in Lapa/SP. As a key member of our customer service team, you will be responsible for leading and motivating service teams to ensure excellence in the service provided.

Key Responsibilities:
  • Lead and motivate service teams to ensure excellence in the service provided.
  • Monitor and analyze performance indicators, identifying opportunities for improvement.
  • Provide support and guidance to employees, promoting a collaborative and productive work environment.
  • Collaborate with other areas to implement integrated service strategies.
  • Stay up to date on leading best practices and trends in the customer service industry.
Requirements:
  • Proven experience as a Customer Service Supervisor, preferably in a Call Center environment.
  • Experience with Social Media preferred for an integrated approach to customer service.
  • Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results.
  • Intermediate/advanced knowledge of the Office Package is desirable.
  • Availability to work in person in Lapa/SP.
  • Advanced or fluent English.

If you are an inspiring, results-oriented leader and are ready to be part of a leading company in the sector, send your resume to us and be part of Teleperformance, where opportunities for growth and success are always present.



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