Bilingual Operations Supervisor

4 semanas atrás


São Paulo, São Paulo, Brasil Teleperformance Brasil Tempo inteiro
Career Opportunity at Teleperformance

We are seeking a skilled and motivated Bilingual Operations Supervisor to join our team in Lapa/SP.

Key Responsibilities:
  • Lead and motivate service teams to deliver exceptional customer experiences.
  • Monitor and analyze performance indicators to identify areas for improvement.
  • Provide guidance and support to employees to foster a collaborative and productive work environment.
  • Collaborate with other areas to implement integrated service strategies.
  • Stay up-to-date on industry best practices and trends.
Requirements:
  • Proven experience as a Customer Service Supervisor, preferably in a Call Center environment.
  • Experience with Social Media is a plus for an integrated approach to customer service.
  • Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results.
  • Intermediate/advanced knowledge of the Office Package is desirable.
  • Availability to work in person in Lapa/SP.
  • Advanced or fluent English.

If you are a results-oriented leader with a passion for developing talent, we encourage you to apply for this exciting opportunity to join Teleperformance Brasil.

Teleperformance is an equal opportunities employer and welcomes applications from people with disabilities.



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