Bilingual Operations Supervisor
4 semanas atrás
We are seeking a skilled and motivated Bilingual Operations Supervisor to join our team in Lapa/SP.
Key Responsibilities:- Lead and motivate service teams to deliver exceptional customer experiences.
- Monitor and analyze performance indicators to identify areas for improvement.
- Provide guidance and support to employees to foster a collaborative and productive work environment.
- Collaborate with other areas to implement integrated service strategies.
- Stay up-to-date on industry best practices and trends.
- Proven experience as a Customer Service Supervisor, preferably in a Call Center environment.
- Experience with Social Media is a plus for an integrated approach to customer service.
- Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results.
- Intermediate/advanced knowledge of the Office Package is desirable.
- Availability to work in person in Lapa/SP.
- Advanced or fluent English.
If you are a results-oriented leader with a passion for developing talent, we encourage you to apply for this exciting opportunity to join Teleperformance Brasil.
Teleperformance is an equal opportunities employer and welcomes applications from people with disabilities.
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