Security Operations Supervisor

4 semanas atrás

São Paulo, São Paulo, Brasil PINKERTON Tempo inteiro
Job Summary:

The Operation Supervisor will be responsible for the supervision and coordination of services to clients, dealing with the administrative portion of these services, development of new vendors, audits of vendors and contractors, visits to clients and facilities, as well as the protection of confidential information. The professional in this position also provides exceptional customer service and manages relationships with both clients and staff. This includes hands-on coordination, efficiently resolving operational and administrative incidents, and ensuring compliance with safety protocols.

Essential Functions:
  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • A minimum of 6 years' experience coordinating guard forces within similar settings.
  • A minimum of three years' experience managing swift resolution of operational quandaries and administrative difficulties.
  • Exceptional problem-solving abilities requisite for threat identification and speedy implementation of protective measures.
  • Experience creating and implementing ongoing training on new policies or procedures.
  • Provide the client with concierge-level security and safety at the company location and events.
  • Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring in multiple facilities.
  • Manage administration work and supervise the different operations that the company handles.
  • Lead responses to incidents as they arise and related investigations in close collaboration with the client.
  • Provide security advice and support for high-level events in the region.
  • All other duties, as assigned.
Education, Experience, and Certifications:

BA Degree preferably in Security, Law, Administration, Logistics, or any similar career (CPP, PSP are a plus). 6 years of proven experience working in Security/FM in the private sector. Bilingual (English, Portuguese; Spanish will be a plus). Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:
  • Able to develop and recommend policy and initiatives appropriate to client needs.
  • Able to organize and implement various client-specific programs in an efficient and effective manner, meeting all deliverables and deadlines.
  • Excellent communication and presentation skills as well as coordination.
  • Strong client service orientation.
  • Able to evaluate and recommend changes in intelligence operations methods.
  • Demonstrated analytical expertise; accurately draw conclusions by synthesizing raw data and information from multiple unrelated sources into a finished comprehensive product.
  • Able to identify and solve complex problems.
  • Exceptional time/stress management skills.
  • Able to carry out responsibilities with little or no supervision and, at times, under adverse situations.
  • Able to present and defend intelligence positions to a variety of audiences including staff, representatives, and members of the Board.
  • Interact effectively at all levels of an organization and across diverse cultural and language barriers.
  • Computer skills; Microsoft Office.
Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Must undergo and meet company standards for pre-employment review.
  • Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
  • Close and distance vision and ability to adjust focus.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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