Hybrid Support Specialist

Há 5 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeSpecialist Tempo inteiro US$1.500 - US$1.800

We are seeking a skilled and organized professional to join our team as a Hybrid Support Specialist.

Job Description:

This role involves providing exceptional customer support via email, chat, and phone. You will also be responsible for tracking shipments, managing stock levels, and coordinating with warehouses globally.

As a key member of our agile team, you will have the opportunity to grow with the company and contribute to its success.

  • Helpdesk Responsibilities:
  • Deliver timely and professional customer support, learning the product in detail and assisting with scanner setup, programming, and troubleshooting.
  • Escalate complex cases when needed while ensuring follow-up and resolution.
  • Maintain accurate customer logs and records.
  • Update and maintain the internal Knowledge Base content for recurring issues and fixes.
  • Operational Support:
  • Track global shipments and ensure timely delivery.
  • Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
  • Manage worldwide stock levels and coordinate with warehouses.
  • Assist with new order placements and help prevent stockouts.
  • Support product launch campaigns and ensure marketplace listings are accurate.
  • Communicate with global suppliers and partners.
  • Contribute to internal process documentation and task tracking.

Requirements:

  • Professional English skills (C1+ minimum) - both written and verbal.
  • At least 3 years of experience in a similar customer-facing or support role.
  • Strong organizational and multitasking abilities.
  • Proven track record of ownership and task follow-through.
  • Resourcefulness and problem-solving mindset.
  • Intermediate Microsoft Office skills (especially Excel and Outlook).
  • Bonus: Experience with Amazon Seller Central.
  • Bonus: Technical background or comfort with tech troubleshooting.

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