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Senior Service Design Specialist
2 semanas atrás
As a key player in shaping the future of sustainable transport solutions, this role presents an extraordinary opportunity to leverage your expertise and passion for service design.
Key Responsibilities:- Develop a deep understanding of user needs, behaviors, and pain points through meticulous research.
- Design and implement innovative service solutions that balance business objectives with operational capabilities.
- Facilitate collaborative workshops and design thinking sessions to foster creativity among team members and stakeholders.
- Map out comprehensive service ecosystems, including touchpoints, interactions, and stakeholders involved in delivering the service/product.
- Create detailed service blueprints outlining process flows, interactions, and dependencies.
- Engage with stakeholders to gather input, gain buy-in, and ensure support for service design initiatives.
- Conduct iterative testing and refine service designs based on user feedback.
This is an exceptional chance to drive meaningful and seamless experiences for users while aligning business goals and operational capabilities.
