Strategic Customer Engagement Specialist
Há 6 dias
We seek an experienced Customer Lifecycle Manager to develop and execute a comprehensive customer engagement strategy. This role requires close collaboration with cross-functional teams to oversee campaign planning, execution, and analysis.
Key responsibilities include:
- Designing and implementing data-driven customer lifecycle strategies aligned with business objectives
- Collaborating with HQ teams to fine-tune automated customer journeys and optimize campaign performance
- Analyzing historical revenue performance and forecasting future program results
Requirements for this position include:
- University degree in a relevant field such as business administration or marketing
- Minimum 5 years of work experience in a dynamic online environment with a proven track record of developing and implementing customer onboarding strategies
- Strong experience in executing multi-channel campaigns and a demonstrated ability to lead cross-functional teams
- Proven work experience as a team leader or supervisor is mandatory
This position offers the opportunity to leverage your expertise in customer lifecycle management and contribute to driving business growth. You will have the chance to collaborate with a talented team of professionals and take ownership of projects that make a meaningful impact on our customers' experiences.
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