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Strategic Technical Relationship Manager
2 semanas atrás
Job Title:
Technical Account Representative
Skill and Deliverable Focus
- Develop relationships with customers by forming long-term, high-level connections with stakeholders. Work is non-routine and complex, involving the application of advanced technical/business skills in the area of specialization.
- Collaborate with sales, delivery teams, and customers to identify suitable solutions.
- Coordinate delivery of services, serving as the primary contact to the customer and facilitating communication across other lines of business.
- Monitor, report, and communicate on complex projects for effective and efficient use of resources, achieving contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as a point of contact for major incidents, responsible for managing communication and customer expectations through resolution.
- Establish and maintain a governance model with the customer at senior management and executive levels.
- Become a trusted advisor to the customer, ensuring consistency and quality of deliverables.
- Help customers achieve desired business outcomes while minimizing risk.
- Lead initiatives for organizational process improvement and tool development.
- Mid-Senior level
- Full-time
- Sales and Business Development
- IT Services and IT Consulting
