Technical Support Specialist

4 semanas atrás


Brasília, Distrito Federal, Brasil Supportyourapp Tempo inteiro

Unlock Your Potential

Are you passionate about technology and problem-solving? Do you have a strong background in Java development and customer support? We're looking for a skilled L2 Technical Support Consultant to join our team at SupportYourApp.

Key Responsibilities:

  • Provide L2 support to customers, diagnosing and resolving complex technical issues.
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB.
  • Gather data to ensure the required technical information is collected to resolve complex tickets.
  • Ensure customer satisfaction with any interaction.
  • Maintain working knowledge of our client's products and services.
  • Securely work with customers' sensitive information.
  • Communicate with developers and other departments to identify and troubleshoot technical issues.

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written).
  • 2+ years experience in back-end software development.
  • Proficiency in Java/Spring Boot and MongoDB.
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering.
  • Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach.
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

What We Offer:

  • Flexible schedule.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation.
  • Work-life balance.
  • Responsive management interested in your growth and long-lasting cooperation.
  • Greenhouse conditions for self-development.

About Us:

We're SupportYourApp, a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Visit our website: www.supportyourapp.com.



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