Project Logistics Customer Excellence Specialist

4 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Kuehne+Nagel Tempo inteiro

You will be the key to delivering exceptional customer experiences and driving business success. As a Customer Excellence Specialist, you will be responsible for organizing and supervising the transport of all orders, ensuring customer satisfaction, and maintaining high standards of HSE and data quality.

Your Key Responsibilities:

  • Arrange and supervise the transport of cargo to ensure timely and efficient delivery.
  • Monitor the operational performance of all involved parties and report any issues that may occur.
  • Review and ensure that any KPIs agreed with the customer are met.
  • Participate in training to develop yourself and your knowledge.
  • Execute the business in line with rates given by, ensuring profit maximization.
  • Manage GP planning and maintain accurate data quality.
  • Engage proactively with other teams to ensure a smooth transition.
  • Foster a can-do spirit to build a solution-orientated team.
  • Review daily operational reports and action all required activities.
  • Maintain a safety-first mindset and report all Unsafe Acts/Conditions and incidents.

Your Skills and Experience:

  • Logistics or Supply Chain area related University Degree.
  • Experience in customer care (end-to-end process).
  • Knowledge of the market in Oil & Gas/Energy.
  • English knowledge (written and speaking).

About Kuehne+Nagel:

Kuehne+Nagel is one of the world's leading logistics companies, with over 80,000 employees at some 1,300 locations in over 100 countries. We are committed to matching our excitement with a company culture that puts people first.



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