IT Support Specialist

3 semanas atrás


Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

About Operations Technology Solutions (OTS)

At Amazon Servicos de Varejo do Brasil Ltda., we're committed to delivering exceptional service and speed in our operations. Our team provides nonstop global IT support to Amazon Operations, ensuring our infrastructure runs smoothly. We're looking for self-motivated individuals to join our team and take ownership of resolving technical problems within our facilities.

About the Role

As an IT Support Associate, you'll use your technical skills to support the operations team in resolving technical issues across various technical disciplines. You'll be encouraged to participate in career development opportunities to progress your career at Amazon. This is an onsite position requiring office attendance in Cajamar at least 5 times a week.

Key Responsibilities

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.

About the Team

OpsTech Solutions (OTS) provides IT support and technology deployment for Amazon's Operations Technology Infrastructure, ensuring our network and client devices function for WW Operations, including fulfillment centers, Amazon Fresh, Prime Now, Lockers, Pantry, and Amazon Campus.

Basic Qualifications

  • High school or equivalent diploma.
  • Corporate setting Windows, Mac or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • Availability to work at our Cajamar, Fulfillment Center, 5 times a week during the night shift from 18:00 to 5:00.
  • Fluent in Portuguese and basic English.

Preferred Qualifications

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.
  • Advanced English.

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