Technical Support Specialist
4 semanas atrás
We are seeking a highly skilled and multilingual Technical Support Specialist to join our team at Wevy. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their applications run smoothly and efficiently.
Key Responsibilities- Provide trilingual customer service (Portuguese, English, and Spanish) through various channels, including calls, emails, and the ZenDesk customer service tool.
- Resolve incidents related to client application problems, analyzing application logs and querying SQL databases to identify root causes.
- Apply scripts to resolve data and application configuration issues, and interact with client product teams to resolve bugs and advanced problems.
- Publish application databases in the client's cloud structure and support the installation of On Prem systems.
- Monitor Windows services and cloud application infrastructure, taking corrective actions to re-establish essential services for operation.
- Develop support materials and procedures, and meet with clients to understand their needs, integration processes, and network configuration.
- Support the estimation process for customer migration projects.
- Experience in N2/Field Service support.
- Experience in user support and opening calls via telephone, email, or face-to-face.
- Experience in providing support and diagnosing and solving hardware and software problems on workstations.
- Experience in Operating Systems.
- Knowledge of networks, hardware, and software.
- Knowledge of productivity tools (e.g., Office package).
- Knowledge of remote access tools.
- Knowledge of service levels (SLA, TMA, TME, etc.).
- Availability to work on site in Wednesdays, once a week (Cajamar/SP).
- Health Insurance (Amil).
- Dental Care (Amil).
- Childcare Assistance.
- Tuition Reimbursement (Courses and Certifications).
- Additional Monthly Bonus (Caju).
- Health Care Platform - Conexa Saúde (plataforma de cuidado integrado).
- Pharmacy Partnership.
- Day Off (Birthday/Mother's and Father's Day).
- Extended maternity and paternity leave.
- Annual PLR.
- Internal Referral Program.
- Psychological Care Platform - Psicologia Viva.
- Reimbursement for your kids' school transport.
- Food Voucher (Caju).
- Wellhub (Gympass).
- Life Insurance.
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