Logistics Operations Specialist
3 meses atrás
Overview of the Role
A Logistics Operations Specialist at Amazon plays a pivotal role in the Network Operations Center (NOC), which serves as the central hub for overseeing 'Transportation Execution' across the Amazon Supply Chain. This position supports various regions, ensuring seamless operations in freight management.
Key Responsibilities
The primary focus of this role is to facilitate communication between different stakeholders, including carriers, vendors, and fulfillment centers. The Logistics Operations Specialist is responsible for resolving any issues that may affect customer satisfaction and operational continuity.
Inbound Operations
This aspect of the role involves managing relationships with vendors and carriers to ensure timely pick-up and delivery of freight to fulfillment centers. The specialist will address any challenges that arise during the pick-up and delivery process.
Outbound Operations
In this capacity, the specialist will oversee the relationship between fulfillment centers and carriers, ensuring that freight departs on schedule to meet customer delivery commitments. Any issues that occur during this phase will also be managed effectively.
Decision-Making and Problem-Solving
The Logistics Operations Specialist must provide prompt resolutions by utilizing internal tools and making informed decisions in real-time. A successful candidate will possess strong analytical skills to identify trends and enhance customer experience without compromising timelines.
Qualifications
The ideal candidate should have a foundational understanding of logistics and demonstrate excellent communication skills, both written and verbal. They should also be proactive in proposing process improvements and driving them to completion.
Core Responsibilities Include:
- Engaging with external customers (carriers, vendors) and internal teams (retail, finance, fulfillment centers).
- Delivering exceptional customer service in a 24/7 operational environment.
- Escalating issues and variances to the appropriate teams and ensuring resolution.
- Developing performance metrics to drive business outcomes.
- Communicating findings and variances effectively in review forums.
- Managing time-sensitive tasks to meet critical business needs.
- Interpreting data trends to make informed business decisions.
Our inclusive culture empowers team members to achieve the best outcomes for our customers. We celebrate the diversity of our workforce and the various ways we work together.
BASIC QUALIFICATIONS
- Bachelor's degree in a quantitative or technical field such as computer science, engineering, or statistics.
- Proficiency in Excel.
- Strong verbal and written communication skills.
PREFERRED QUALIFICATIONS
- Experience with SQL.
- Proficiency in English communication skills.
- Background in logistics and lean/six sigma training is advantageous.
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