Technical Support Specialist II

1 dia atrás


Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

About Operations Technology Solutions (OTS)



Operations Technology Solutions (OTS) is at the heart of Amazon's business, delivering tens of thousands of products to hundreds of countries worldwide, every day. As a vital part of the puzzle, OTS provides nonstop global IT support to Amazon Operations. We are seeking self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.



About The Role



As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. You will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. This is an onsite position and requires office attendance in Cajamar at least 5 times a week.



Key Responsibilities




  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.


About the team



OpsTech Solutions (OTS) provides IT support and technology deployment for Amazon's Operations Technology Infrastructure, so that Amazon can fulfill its commitment to customers around the world. We ensure network and client devices function for WW Operations, including fulfillment centers, Amazon Fresh, Prime Now, Lockers, Pantry, and Amazon Campus.



Basic Qualifications




  • High school or equivalent diploma.
  • Corporate setting Windows, Mac or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • Availability to go work at our Cajamar, Fulfillment Center, 5 times a week during the night shift from 18:00 to 5:00.
  • Fluent in Portuguese and basic English.


Preferred Qualifications




  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.
  • Advanced English.


What We Offer



Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and a lot of trainings. But wait, there's more: we don't wear suits and ties. Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/



Our inclusive culture empowers Amazonians to deliver the best results for our clients. We don't just celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request accommodation for the interview or onboarding process, let your recruiter know and they will connect you with our accommodation team.


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