Transportation Operations Specialist
2 meses atrás
Amazon Servicos de Varejo do Brasil Ltda. is seeking a highly skilled Transportation Operations Specialist to join our team.
Job SummaryThe Transportation Operations Specialist will be responsible for facilitating the flow of information between different stakeholders and resolving any potential issues that impact customer experience and business continuity.
Key Responsibilities- Communicate with external customers (carriers, vendors/suppliers) and internal customers (retail, finance, software support, fulfillment centers)
- Provide real-time customer experience by working in a 24/7 operating environment
- Systematically escalate problems or variance in information and data to relevant owners and teams and follow through on resolutions to ensure delivery
- Develop and/or understand performance metrics to assist with driving business results
- Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings and variances to goals, and present these findings in a review forum
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Quickly understand the business impact of trends and make decisions that make sense based on available data
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Excellent communication skills - both verbal and written
- Experience with SQL
- Proficiency in English, both written and verbal communication skills
- Logistics background and lean/six sigma training is a plus
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