
Healthcare Information Specialist
Há 4 dias
The role of a Healthcare Retrieval Expert is pivotal in the healthcare medical records retrieval process. As the first step in the workflow, this position ensures all requests are complete, accurate, and prepared for downstream processing.
Key Responsibilities- Provider Identification & Research
- Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm.
- Locate billing providers and related entities using tools such as prior request history and direct provider calls.
- Input all identified providers into the administrative application.
- Request Creation & Quality Assurance
- Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
- Create accurate base forms before assembling final submission packets.
- Conduct thorough quality assurance checks for each ROI packet, ensuring all required components are accurate and complete.
- Request Assignment & Escalation
- Assign requests to appropriate records team members based on workload and utilization metrics.
- Identify and escalate provider-specific requirements to the appropriate Client Success Manager.
- Handling Special Cases
- Resolve missing or conflicting information by liaising directly with the law firm's case manager.
- Experience: Prior experience requesting health records from providers on behalf of healthcare companies or law firms.
- Attention to Detail: Extreme accuracy is essential; errors can cause delays in retrieval.
- Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
- Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.
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