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Medical Information Consultant
2 semanas atrás
As a Medical Information Specialist, you will play a pivotal role in ensuring the accuracy and quality of medical information provided to healthcare professionals and consumers. Your primary responsibility will be to respond to inquiries and requests for information related to our pharmaceutical products.
Essential Functions:- Responds to unsolicited consumer, health care professional, and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of our clients.
- Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client policies.
- Accurately identifies, documents, and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations and client policies.
- Ensures tasks are completed within the deadlines documented in the agreed Standard Operating Procedures (SOPs).
- Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature, and other data. Assists with writing custom medical information responses utilizing this data.
- Logs all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
- Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
- Provides after-hours coverage on a rotated basis subject to business requirements.
- Adheres to privacy policies, ensuring any confidential information or personal data is managed in accordance with Data Privacy regulations.
- Complies with health and safety policies.
- Other activities as assigned by the Manager.
