IT Support Specialist

Há 21 horas


São Paulo, São Paulo, Brasil Poatek Tempo inteiro
IT Support Specialist

**About the Role**

We are seeking a highly skilled IT Support Specialist to join our team at Poatek. As a key member of our IT department, you will be responsible for providing world-class support to our employees and ensuring the smooth operation of our technology infrastructure.

**Key Responsibilities**

  • Provide technical support to employees via phone, email, and in-person
  • Administer and support the latest versions of MacOS and Windows
  • Resolve A/V and conference room issues (Zoom, Meet, etc)
  • Collaborate with our IT team in other locations to orchestrate cross-site company-wide meetings
  • Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
  • Troubleshoot complex issues in person and virtually
  • Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
  • Manage accounts across multiple offices (e.g. G-Suite Console)
  • Understand networking fundamentals and will be our onsite hands for core networking issues (switching, routing, WiFi access points)

**Requirements**

  • Experience providing second or third-tier IT technical support
  • A familiarity with help desk ticketing systems (e.g. Jira Service Management)
  • Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues
  • Ability to effectively communicate technical concepts to technical and non-technical end-users
  • You're extremely organized and possess a belief in documentation
  • A self-starter that can operate independently or collaboratively with IT colleagues across offices
  • An eye for detail and a drive to find root cause issues rather than just band-aid fixes

**What We Offer**

  • Competitive salary and benefits package (annual bonus)
  • Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
  • Collaborative work environment that encourages continuous learning and professional development (including English classes, support in national and international courses)
  • Flexible work hours and autonomy
  • Voucher for health activities, food allowance, in-office snacks, drinks, and games

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about IT and want to be part of a dynamic team, please submit your application.



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