IT Support Specialist
Há 21 horas
**About the Role**
We are seeking a highly skilled IT Support Specialist to join our team at Poatek. As a key member of our IT department, you will be responsible for providing world-class support to our employees and ensuring the smooth operation of our technology infrastructure.
**Key Responsibilities**
- Provide technical support to employees via phone, email, and in-person
- Administer and support the latest versions of MacOS and Windows
- Resolve A/V and conference room issues (Zoom, Meet, etc)
- Collaborate with our IT team in other locations to orchestrate cross-site company-wide meetings
- Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
- Troubleshoot complex issues in person and virtually
- Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
- Manage accounts across multiple offices (e.g. G-Suite Console)
- Understand networking fundamentals and will be our onsite hands for core networking issues (switching, routing, WiFi access points)
**Requirements**
- Experience providing second or third-tier IT technical support
- A familiarity with help desk ticketing systems (e.g. Jira Service Management)
- Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues
- Ability to effectively communicate technical concepts to technical and non-technical end-users
- You're extremely organized and possess a belief in documentation
- A self-starter that can operate independently or collaboratively with IT colleagues across offices
- An eye for detail and a drive to find root cause issues rather than just band-aid fixes
**What We Offer**
- Competitive salary and benefits package (annual bonus)
- Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
- Collaborative work environment that encourages continuous learning and professional development (including English classes, support in national and international courses)
- Flexible work hours and autonomy
- Voucher for health activities, food allowance, in-office snacks, drinks, and games
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about IT and want to be part of a dynamic team, please submit your application.
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