ServiceNow IT Support Specialist
Há 4 horas
We are seeking a highly skilled ServiceNow IT Support Specialist to join our global team at Siemens Healthineers. As a key member of our IT operations team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Monitor and handle incident tickets, documenting results and knowledge transfer sessions.
- Analyze incoming incidents, qualify and pre-clarify user requirements, and resolve issues in a user-friendly manner.
- Transfer incidents to the next escalation level, involving DevOps Developer teams or interface providers as needed.
- Create backend and end-user self-help knowledge articles to improve support for recurring incidents.
- Develop and run basic scripts to resolve incidents.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- Hybrid work model with occasional office visits.
- Availability to work in São Paulo.
- Advanced English communication skills for global team collaboration.
- Excellent communication skills in multi-provider environments.
- Management soft skills for leading high-priority incidents.
- Strong analytical skills for troubleshooting.
- Scripting experience is a plus.
- Good understanding of Incident and ITSM processes.
- Previous experience in ServiceNow ITSM environment (3+ years).
About Siemens Healthineers:
We are a global team of 66,000 dedicated employees across 70+ countries, passionate about pushing healthcare boundaries to improve lives worldwide. As a leader in the industry, we strive to create better outcomes and experiences for patients, regardless of their location or health issues. Our portfolio spans in-vitro and in-vivo diagnostics, image-guided therapy, and innovative cancer care, crucial for clinical decision-making and treatment pathways.
About Our Culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and specialists, united by our passion to improve lives. We foster a culture of inclusivity, where every individual's power and potential can be unleashed. We spark ideas that lead to positive impact and continued success.
Important Note:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. We are not responsible for any fees related to unsolicited resumes.
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