ServiceNow Support Specialist
2 meses atrás
About the Role:
We are seeking a highly skilled ServiceNow Support Specialist to join our team at Siemens Healthineers. As a key member of our IT service management team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our ServiceNow environment.
Key Responsibilities:
- Monitor and handle incident tickets, documenting results and knowledge transfer sessions.
- Analyze incoming incidents, qualify and pre-clarify user requirements, and provide incident resolution.
- Transfer incidents to the next escalation level, involving DevOps Developer teams or interface providers as needed.
- Create backend and end-user self-help knowledge articles for raised incidents to improve support for recurring issues.
- Develop and run basic scripts to resolve incidents.
Requirements:
- Bachelor's degree.
- Advanced English language skills, as you will be part of a global team.
- Good understanding of incident and other IT service management processes.
- Previous work experience in ServiceNow ITSM environments (3+ years).
- Certifications in ServiceNow Fundamentals or ServiceNow Certified System Administrator (CSA) or ITIL Foundation V4.
About Us:
We are a global team of over 71,000 dedicated Healthineers in more than 70 countries. As a leader in medical technology, we strive to create better outcomes and experiences for patients, regardless of their location or health issues. Our portfolio is crucial for clinical decision-making and treatment pathways.
Our Culture:
We value diversity, individuality, and inclusivity. We encourage our employees to step beyond their comfort zones, offering resources and flexibility to foster their professional and personal growth. We celebrate our employees' unique contributions and provide a supportive environment that enables them to thrive.
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