ServiceNow Support Specialist

2 meses atrás


São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

About the Role:

We are seeking a highly skilled ServiceNow Support Specialist to join our team at Siemens Healthineers. As a key member of our IT service management team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our ServiceNow environment.

Key Responsibilities:

  • Monitor and handle incident tickets, documenting results and knowledge transfer sessions.
  • Analyze incoming incidents, qualify and pre-clarify user requirements, and provide incident resolution.
  • Transfer incidents to the next escalation level, involving DevOps Developer teams or interface providers as needed.
  • Create backend and end-user self-help knowledge articles for raised incidents to improve support for recurring issues.
  • Develop and run basic scripts to resolve incidents.

Requirements:

  • Bachelor's degree.
  • Advanced English language skills, as you will be part of a global team.
  • Good understanding of incident and other IT service management processes.
  • Previous work experience in ServiceNow ITSM environments (3+ years).
  • Certifications in ServiceNow Fundamentals or ServiceNow Certified System Administrator (CSA) or ITIL Foundation V4.

About Us:

We are a global team of over 71,000 dedicated Healthineers in more than 70 countries. As a leader in medical technology, we strive to create better outcomes and experiences for patients, regardless of their location or health issues. Our portfolio is crucial for clinical decision-making and treatment pathways.

Our Culture:

We value diversity, individuality, and inclusivity. We encourage our employees to step beyond their comfort zones, offering resources and flexibility to foster their professional and personal growth. We celebrate our employees' unique contributions and provide a supportive environment that enables them to thrive.



  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    Your Role:We are seeking a highly skilled ServiceNow Support Agent to join our global team of Healthineers. As a key member of our IT Service Management team, you will be responsible for monitoring and handling incident tickets, documenting results, and collaborating with our DevOps Developer team and interface providers (SAP Support) as needed.Your...


  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    As a ServiceNow Support Agent, you will be part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who believe in each individual's potential to contribute with diverse ideas.Our team is dedicated to pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. We encourage you to step...


  • São Paulo, São Paulo, Brasil Siemens Healthineers Tempo inteiro

    Join Our Team as a ServiceNow IT Support SpecialistWe are seeking a highly skilled ServiceNow IT Support Specialist to join our global team at Siemens Healthineers. As a key member of our IT operations team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our IT systems.Key...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    Transform Business Processes with ServiceNowAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Outcomes Senior Technical Consultant, you'll play a critical role in helping our customers achieve their goals by configuring the ServiceNow Platform to meet their unique needs.Key Responsibilities:Participate in workshops...


  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    Your Role:We are seeking a highly skilled ServiceNow Support Agent to join our team. As a ServiceNow Support Agent, you will be responsible for monitoring and handling incident tickets, documenting results, and providing excellent customer service.Your Expertise:Bachelor's degreeAdvanced English language skillsGood understanding of Incident and other ITSM...


  • São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

    Customer Outcomes Senior Technical Consultant RoleAt ServiceNow, we're committed to helping organizations achieve their goals through innovative technology solutions. As a Customer Outcomes Senior Technical Consultant, you'll play a critical role in configuring our platform to deliver exceptional customer experiences.Key Responsibilities:Participate in...


  • São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    **Key Responsibilities**As a ServiceNow Analyst at Tata Consultancy Services, you will be responsible for providing advanced technical support to HR employees, investigating defects, and managing group management and administrative tasks in ServiceNow. You will also be responsible for testing lifecycle activities, including enhancements, defects, and...


  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    Are you passionate about delivering exceptional support experiences? Do you have a knack for resolving complex technical issues? We're seeking a skilled ServiceNow Support Agent to join our team!Your Role:Monitor and handle incident tickets, documenting results and knowledge transfer sessions.Analyze incoming incidents, qualify and pre-clarify user...


  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    Your Role:We are seeking a highly skilled ServiceNow Support Agent to join our global team of Healthineers. As a key member of our IT Service Management team, you will be responsible for monitoring and handling incident tickets, documenting results, and providing exceptional support to our users.Your Expertise:Bachelor's degree in a relevant field;Advanced...


  • São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

    About the RoleThe Customer Outcomes Principal Platform Architect is a technical advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.This consultative role focuses on guiding ServiceNow, partner, and customer employees on the engagement team to provide a...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    Transform Customer ExperienceServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you will play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key Responsibilities:Deliver proactive and reactive services,...


  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    Are you ready to pioneer breakthroughs in healthcare? We're looking for a skilled ServiceNow Support Agent to join our global team of scientists, clinicians, and professionals who believe in making a difference in people's lives.Your Role:Monitor and handle incident tickets, documenting results based on knowledge transfer sessions.Analyze incoming incidents,...


  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    Your Role:We are seeking a highly skilled ServiceNow Support Agent to join our global team of Healthineers. As a key member of our IT Service Management team, you will be responsible for monitoring and handling incident tickets, documenting results, and providing exceptional support to our users.Your Expertise:Bachelor's degree in a relevant field;Advanced...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    Company OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.Job SummaryWe are seeking a highly motivated and professional...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    Customer Support Account Manager RoleAt ServiceNow, we're looking for a skilled Customer Support Account Manager to join our team. As a key member of our Support Account Management (SAM) Services team, you'll play a critical role in delivering world-class customer satisfaction. Your primary responsibility will be to act as a central point of contact for all...


  • São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

    About the RoleWe are seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Senior Support Account Manager. As a key member of our team, you will play a critical role in delivering world-class customer satisfaction and driving cross-functional teams to ensure customer issues are clearly...


  • São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro

    About the RoleWe are seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Senior Support Account Manager. As a key member of our team, you will play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key ResponsibilitiesDeliver both...


  • São Paulo, São Paulo, Brasil Siemens Healthcare Diagnosticos Ltda. Tempo inteiro

    Your Role:We are seeking a highly skilled ServiceNow Support Agent to join our global team of Healthineers. As a key member of our IT Service Management team, you will be responsible for monitoring and handling incident tickets, documenting results, and providing excellent customer service.Your Expertise:Bachelor's degree in a relevant field;Advanced English...

  • Customer Support Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    Customer Support SpecialistSAP LeanIX is a leading platform for IT landscape management, and we're looking for a skilled Customer Support Specialist to join our team in Sao Paulo, Brazil.About the Role:We're seeking a highly motivated and detail-oriented individual to provide top-notch support to our customers. As a Customer Support Specialist, you will be...

  • Enterprise Account Executive

    3 semanas atrás


    São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

    **Unlock Business Growth with ServiceNow**At ServiceNow, we're shaping the future of work. As an Enterprise Account Executive, you'll drive new business sales revenue from a SaaS license model. Your expertise will help customers achieve their IT roadmap goals, and you'll be a trusted advisor to C-suite executives.**Key Responsibilities:**Develop...