Senior Support Account Manager
3 semanas atrás
ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you will play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.
Key Responsibilities:
- Deliver proactive and reactive services, acting as a central point of contact for all support-related activities.
- Drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
- Present to all levels of management, including C-Level stakeholders, using industry-leading software management tools to proactively identify potential degradation of service issues.
- Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
- Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
Requirements:
- Excellent written and oral communication skills.
- Experience dealing with technical support teams.
- Fundamental understanding of ITSM in enterprise environments and global deployments.
- Comfortable interacting with all levels of management.
- Working knowledge of ITIL incident, problem, and release management process and procedures.
What We Offer:
- A competitive salary and supportive teams.
- A real opportunity to progress in your career with a forward-thinking organization.
- Resources to help you and your loved ones be well.
About ServiceNow:
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
-
Senior Support Account Manager
3 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow, Inc. Tempo inteiroAt ServiceNow, Inc., we're transforming the way organizations work. Our intelligent cloud-based platform connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work. As a Senior Support Account Manager, you'll play a key role in delivering exceptional customer experiences and driving business growth.Key...
-
Senior Support Account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow, Inc. Tempo inteiroAt ServiceNow, we're on a mission to revolutionize the way people work. As a Senior Support Account Manager, you'll play a critical role in delivering world-class customer satisfaction, helping us change the way people work.Key Responsibilities:Deliver proactive and reactive services to ensure seamless customer experiences.Act as a central point of contact...
-
Senior Account Manager
Há 1 mês
São Paulo, São Paulo, Brasil ProfitlogiQ Brasil Tempo inteiroSenior Account ManagerThis is a full-time role for a Senior Account Manager at ProfitlogiQ Brasil. The Senior Account Manager will be responsible for maintaining and expanding relationships with key clients, understanding client needs and objectives, coordinating with internal teams to meet client expectations, and ensuring customer satisfaction.Key...
-
Senior Support Account Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Servicenow Tempo inteiroAbout the RoleWe are seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Senior Support Account Manager. As a key member of our team, you will play a critical role in delivering world-class customer satisfaction and driving cross-functional teams to ensure customer issues are clearly...
-
Senior Account Manager
4 semanas atrás
São Paulo, São Paulo, Brasil ProfitlogiQ Brasil Tempo inteiroJob Title: Senior Account ManagerAbout the Role:We are seeking a highly skilled Senior Account Manager to join our team at ProfitlogiQ Brasil. As a Senior Account Manager, you will be responsible for building and maintaining strong relationships with our key clients, understanding their needs and objectives, and coordinating with internal teams to meet their...
-
Senior Support Account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow Tempo inteiroAbout the RoleWe are seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Senior Support Account Manager. As a key member of our team, you will play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key ResponsibilitiesDeliver both...
-
Senior Support Account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow Tempo inteiroCompany OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.Job SummaryWe are seeking a highly motivated and professional...
-
Senior Support Account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow Tempo inteiroCustomer Support Account Manager RoleAt ServiceNow, we're looking for a skilled Customer Support Account Manager to join our team. As a key member of our Support Account Management (SAM) Services team, you'll play a critical role in delivering world-class customer satisfaction. Your primary responsibility will be to act as a central point of contact for all...
-
Senior Account Manager
Há 1 mês
São Paulo, São Paulo, Brasil Amadeus Tempo inteiroJob Title: Senior Account ManagerAbout the Role:We are seeking a highly skilled Senior Account Manager to join our team at Amadeus. As a Senior Account Manager, you will be responsible for managing and growing our relationships with strategic airline partners in the LATAM region, with a focus on the Brazilian market.Key Responsibilities:Develop and maintain...
-
Senior Account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil ProfitlogiQ Brasil Tempo inteiroJob Description:This is a full-time role for a Senior Account Manager at ProfitlogiQ Brasil. The Senior Account Manager will be responsible for maintaining and expanding relationships with key clients, understanding client needs and objectives, coordinating with internal teams to meet client expectations, and ensuring customer satisfaction.Key...
-
Senior Account Manager
3 semanas atrás
São Paulo, São Paulo, Brasil North American Insurance Services Tempo inteiroAccount Manager Job DescriptionAn Account Manager plays a crucial role in driving sales and exploring new opportunities in their territory, leveraging the full potential of our Process Solutions portfolio. They report to a Process Solutions Sales Manager in Brazil and are responsible for managing sales activities across multiple states and customers in the...
-
Senior Account Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Account Manager to join our team at Amazon Servicos De Varejo Do Brasil Ltda. This is a unique opportunity to work with a leading e-commerce company and drive business growth through strategic vendor management.Key ResponsibilitiesDevelop and execute growth acceleration plans for mid-sized vendors to...
-
Governo Account Manager
Há 4 dias
São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiroWe are a leading technology company, and we are looking for a talented individual to join our team as a Governo Account Manager.In this role, you will be responsible for managing the total customer relationship, driving revenue growth, and maintaining executive relationships in the government sector. You will also lead account planning, opportunity...
-
Senior Account Manager
Há 1 mês
São Paulo, São Paulo, Brasil China Telecom Global Tempo inteiroJob SummaryChina Telecom Global is seeking a highly skilled Senior Account Manager to join our team in Brazil. As a Senior Account Manager, you will be responsible for the sales, project promotion, and management of Chinese-funded customers in Brazil.Key ResponsibilitiesIdentify and pursue business opportunities for Chinese-funded customers in Brazil.Develop...
-
Senior Account Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Amadeus Tempo inteiroJob Title: Senior Account ManagerLocation: Sao Paulo, BogotaTime Type: Full timeJob Summary:We are seeking a highly skilled Senior Account Manager to manage our strategic relationships with Airline partners in the LATAM region, with a focus on the Brazilian market. As a key member of our team, you will be responsible for developing and maintaining strong...
-
Senior Account Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Account Manager to join our team at Amazon Brazil. As a key member of our retail growth team, you will be responsible for developing and executing strategies to accelerate the growth of our mid-sized vendors in the retail sector.Key ResponsibilitiesDevelop and manage strategic relationships with key...
-
Senior Support Account Professional
2 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow Tempo inteiroTransforming Customer ExperienceAt ServiceNow, we're committed to empowering organizations to find smarter, faster, and better solutions. As a Senior Support Account Manager, you'll play a vital role in connecting people, systems, and processes to drive business success. We're a global market leader, serving over 8,100 customers, including 85% of the Fortune...
-
Support Service Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Adobe Tempo inteiroJob Title: Support Service ManagerAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We're seeking a highly skilled Support Service Manager to join our team and provide exceptional support services to our Ultimate Support customers.Job SummaryThe Support Service Manager will play a critical role in our...
-
Senior Account Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Senior Account Manager to join our team at Amazon. As a Senior Account Manager, you will be responsible for developing and executing strategies to drive growth and revenue for our vendors. You will work closely with our vendor partners to understand their business needs and develop customized...
-
Global Account Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroJob Title: Global Account ManagerAWS is seeking a seasoned sales professional to manage our global customer relationship with Tier 1 Telco customers in Brazil. The Global Account Manager will provide global business leadership and management of this global account, building and maintaining key relationships, developing and managing opportunities, and...