Senior Support Account Manager

3 semanas atrás


São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
Transform Customer Experience

ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you will play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.

Key Responsibilities:

  • Deliver proactive and reactive services, acting as a central point of contact for all support-related activities.
  • Drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
  • Present to all levels of management, including C-Level stakeholders, using industry-leading software management tools to proactively identify potential degradation of service issues.
  • Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
  • Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.

Requirements:

  • Excellent written and oral communication skills.
  • Experience dealing with technical support teams.
  • Fundamental understanding of ITSM in enterprise environments and global deployments.
  • Comfortable interacting with all levels of management.
  • Working knowledge of ITIL incident, problem, and release management process and procedures.

What We Offer:

  • A competitive salary and supportive teams.
  • A real opportunity to progress in your career with a forward-thinking organization.
  • Resources to help you and your loved ones be well.

About ServiceNow:

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.



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