Customer Service Representative
Há 4 dias
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Accor Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Services: Greet and check-in guests, respond to requests, and settle accounts while providing exceptional service.
- Personalized Experience: Take initiative to add a personalized touch to each guest's stay.
- Payment Handling: Handle payments and ensure accurate billing.
- Communication: Communicate effectively with guests, colleagues, and other departments.
- Task Management: Ensure all important information is passed to the next shift and tasks are completed.
- Problem Resolution: Be proactive in resolving problems and ensuring guest satisfaction.
Requirements:
- Language Skills: Fluency in English is required.
- Experience: Previous experience in a customer-facing role is an asset.
- System Knowledge: Experience with Opera or a related system is a plus.
Benefits:
- Employee Benefits: Enjoy discounted rates at Accor Hotels worldwide, free bonus breaks, and more.
- Learning and Development: Take advantage of our learning programs and career development opportunities.
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