Front Office Team Member
3 semanas atrás
Job Description
As an Accor Hotels Representative, you will be the face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night.
You will be responsible for assisting in the general running of the hotel at night and supporting other departments to set up for the next day.
You will be an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
You will undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
You will ensure a wonderful guest experience by ensuring that all charges are accurate and posted on a timely basis.
You will handle all calls promptly and professionally and document accurately all internal and guest messages.
You will use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Requirements
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
What We Offer
As an Accor Hotels Representative, you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
By working at the Novotel Edinburgh Centre, you will be part of the Accor network, worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
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