Cloud Infrastructure Specialist

Cloud Infrastructure Specialist

We are seeking a skilled Cloud Infrastructure Specialist to join our team. In this role, you will play a key part in delivering core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a Cloud Infrastructure Specialist, your primary responsibilities will include:

• Receiving guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
• Completing assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs).
• Performing basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures to identify the cause of issues and replace faulty components with minimal customer and business disruption.
• Decommissioning hardware for simple changes and refreshes following standard procedures seeking clarification and guidance from more experienced technicians as needed.
• Following procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management and Technician Leads.
• Contributes to issue tracking through escalations by asking questions and seeking guidance on timely resolution of issues from more experienced technicians.
• Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT); may complete additional training to obtain or maintain relevant role certifications.
• Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Complies with security and data management procedures and policies with guidance from other technicians and completes required security training.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions and staying apprised of the status of others' work, and partnering with other technicians to complete and/or hand off tickets as needed.
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
• Embody our culture and values.

Required Skills and Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent and basic knowledge of computer hardware and components.
• While not required, we also look for the following:
• 1+ years’ experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• Proficiency in English.

Benefits

As a Cloud Infrastructure Specialist at Microsoft, you will enjoy a range of benefits including:

• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.
• Competitive compensation and benefits package.
• Recognition and rewards for outstanding performance.

Others

In addition to these benefits, we offer:

• Flexible working arrangements to suit your needs.
• Opportunities to work with cutting-edge technology.
• A dynamic and supportive team environment.