Virtual Desktop Support Specialist

Há 18 horas


Novo Hamburgo, Rio Grande do Sul, Brasil beBeeServiceDeskAnalyst Tempo inteiro US$9.600
Job Opportunity

We are seeking a highly skilled Service Desk Analyst to provide end-to-end support in accordance with IT service level agreements. The successful candidate will partner with end-users and technology groups to ensure all incidents are analyzed, resolved, and reported back within the promised time frames.

This role requires excellent communication skills, both verbal and written, as well as the ability to troubleshoot complex technical issues and collaborate with cross-functional teams.

The ideal candidate will have experience working with Microsoft virtual technologies, including AVD, Nerdio, and FSLogix, as well as knowledge of PC hardware, computer operating systems, and software.

Key Responsibilities:
  • Provide exceptional customer service by facilitating incident response / resolution and service request fulfillment services via multiple communication channels.
  • Troubleshoot issues to resolution or escalate to appropriate teams or vendors when necessary.
  • Support Microsoft virtual technologies including AVD, Nerdio and FSLogix.
  • Document all reported issues, troubleshooting steps and resolutions in the incident management system.
Required Skills and Qualifications:
  • 1 year of customer service experience is required.
  • Previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogix is mandatory.
  • Knowledge of PC hardware, computer operating systems and software is required.
Benefits:

The successful candidate will receive a competitive salary and benefits package, as well as opportunities for professional growth and development.


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